Eagle Mail Frequently Asked Questions
Background
E-mail Addresses and Passwords
Internet Browsers
E-Mail Clients
Cell/Smart Phones and other Mobile Devices
My E-Mail Messages
SkyDrive
Other Web Based E-Mail Accounts (i.e. Yahoo, Gmail, MSN)
Other Questions
Background
Q: What is Eagle Mail?
A: Eagle Mail is the Clarion University student e-mail service. Eagle Mail is provided in partnership with Microsoft as part of their Live@Edu service. With Eagle Mail, student e-mail services include...
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A robust fully web-based e-mail client - Outlook Live
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10GB of e-mail storage per user
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E-mail attachments of up to 20MB
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E-mail for Life - keep your e-mail account after you graduate
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Additional tools to access Eagle Mail from mobile devices (Windows Mobile)
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Additional tools as part of the Live@Edu Service! As part of your Eagle Mail account, all students will also have access to other bundled services including: SkyDrive (7GB of web-based disk space), Windows Live Messenger (chat client), Windows Live Spaces (photos, etc.), and more!
E-mail Addresses and Passwords
Q: What is the format of Eagle Mail e-mail addresses?
A: The format of the student Eagle Mail e-mail addresses is F.M.Lastname@eagle.clarion.edu (where F is your first initial and M is your middle initial). For example, Jane Q. User will have an e-mail address of J.Q.user@eagle.clarion.edu. A numeric suffix will be added to the end of the last name if there are identical names (ex. J.Q.user2@eagle.clarion.edu).
Q: What is my e-mail address?
A: Your Eagle Mail address is identified in the Computer Account Letter that is mailed to you upon your enrollment at the university. You can also view your eagle mail address within MyClarion. (Login to MyClarion, Select Student Center. Your eagle mail address will be listed as the "Campus E-mail" address under your "Personal Information".
Q: What is my Eagle Mail password?
A: Your Eagle Mail password is used exclusively for e-mail; it is separate from your Clarion username password. You are assigned an initial Eagle Mail password when your account is created and it is mailed to you via postal mail upon your enrollment at the university.
When you log into Eagle Mail for the first time, you will be required to change your password. We encourage you to create an Eagle Mail password that is different than your MyClarion password.
Q: How do I change my Eagle Mail password?
A: Log into Eagle Mail (mail.eagle.clarion.edu) then follow these steps:
**Note: After you change your password, you may have to reenter your credentials and sign in again. A message will be displayed after your password is changed successfully.
Q: What if I forget my Eagle Mail password?
A: At the Eagle Mail login screen (mail.eagle.clarion.edu), Select the Forgot your Password option. Enter your Eagle Mail address as requested. Follow the prompts to use the desired password reset option based on the parameters that you used when you setup your Eagle Mail account for the first time. (Use my Secret Question or Send password to alternate e-mail address).
Q: Is there a difference between my e-mail address and my username?
A: Yes. Eagle Mail (J.Q.user@eagle.clarion.edu) is used exclusively for access to e-mail. You maintain your Eagle Mail password via the Eagle Mail system (see above).
** Please take SPECIAL ATTENTION to the following**
Your MyClarion username (s_jquser@clarion.edu) is used to access all other university resources such as the MyClarion Portal (registration, etc.), D2L, and the computer labs.
Internet Browsers
Q: What Browsers are supported?
A: Eagle Mail can be accessed from a variety of web browsers including Internet Explorer, Firefox, Safari, and Chrome. See http://help.outlook.com/en-us/140/bb899685.aspx for full details.
E-Mail Clients
Q: Can I use e-mail clients such as Thunderbird, Outlook, Entourage, and MacMail to access my Eagle Mail?
A: Yes. While Eagle Mail includes a very robust web interface (called Outlook Live) for managing your e-mail, Eagle Mail also supports POP and IMAP access from programs such as Thunderbird, Outlook 2007, and MacMail. For instructions, select one of the following links for detailed setup instructions. For a COMPLETE listing of POP and IMAP settings for Windows and Mac systems [click here] and [click here].
*** General IMAP/POP settings are: "pod51005.outlook.com" however specific "port", "encryption methods", should be referenced using one of the links below or the POP/IMAP listing links above.
Windows
MACs
Cell/Smart Phones
Q: How do I setup my 'iDevice' (iPhone, iPod, iPad) or other cell/smart phone so I can get my Eagle Mail?
A: iDevices (iPhone, iPod, or iPad)
B: Try using the following IMAP/POP/SMTP information:
You can find the POP or IMAP server settings for your e-mail
account by signing in to Outlook Web App at the following address: http://outlook.com. After you
sign in successfully, click the drop-down arrow next to the Help question mark, and then click About.
The POP or IMAP server settings you need to enter are listed on the About page under External POP
setting. For example, if you're using POP and the About page shows the following:
POP setting:
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Server name: pod51000.outlook.com
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Port: 995
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Encryption method: SSL
(POP server name is pod51000.outlook.com, the Port number is 995, and the encryption method is SSL)
SMTP Settings:
SMTP server settings If you access your e-mail account online using the outlook.com Web site, you can find
the SMTP server name by signing in to Outlook Web App at the following address: http://outlook.com.
After you sign in successfully, click the drop-down arrow next to the Help question mark, and then click About.
The SMTP server settings you need to enter are listed on the About page under External SMTP setting. For example,
if the About page shows the following:
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Server name: pod51000.outlook.com
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Port: 587
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Encryption method: TLS
(SMTP server name is pod51000.outlook.com. The port setting is 587, and the encryption method is TLS)
IMAP Settings (if IMAP is your chosen method):
If you're using IMAP and the About page shows the following:
External IMAP setting:
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Server name: pod51000.outlook.com
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Port: 993
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Encryption method: SSL
(IMAP server name is pod51000.outlook.com, the Port number is 993, and the encryption method is SSL)
**For Motorola Droid try the following steps:
a. Select "E-mail"
b. Select "add account"
c. Enter e-mail (example: F.M.Lastname@eagle.clarion.edu) and password
d. Select "Exchange"
e. Re-enter Eagle mail username & password
f. Server setting is: pod51000.outlook.com
g. Check both option boxes shown
Please see http://help.outlook.com/en-us/140/cc875899.aspx for complete details. Be sure to check the details on how to look-up/verify the server name from the "About" section while your in the Outlook Live web interface for Eagle Mail. Also, be sure to Use your full eagle mail address (including @eagle.clarion.edu) as the username.
Q: How do I setup my Apple Mobile Devices (i.e. iPhone, iPad, iPod)?
A: Detailed step-by-step instructions can be found on the following Adobe .pdf file "Apple Mobile Device Configurations".
My E-Mail Messages
Q: Can I forward my Eagle Mail account to another account?
A: Yes, you can forward Eagle Mail to another e-mail account, however, it is not recommended. If you forward your Eagle Mail messages to another e-mail account, official university faculty/staff e-mails may get caught and eliminated by the spam filters used by the receiving account. If you do elect to forward your Eagle Mail, note also that the e-mail will not be stored in your Outlook Live Sent Items folder. To forward your Eagle Mail to another e-mail account, log into Eagle Mail, select Options, Select Organize E-mail and Select Inbox Rules. From here you can define a rule to forward all of your e-mail to another account: Select New; Select All Messages under "Apply To"; Select redirect under the "Do the Following", and enter the desired e-mail address in the To: field.
Q: Are there any options to restore an e-mail message that I accidentally deleted?
A: Deleted messages are moved to the Deleted Items folder for up to 14 days. To recover a message, go to the Navigation Pane in Outlook Live, right-click the Deleted Items folder, select Recover Deleted Items, and select the time you want to recover. Messages older than 14 days cannot be recovered. If you want more options for managing your deleted item, you can use an e-mail program such as Thunderbird to download (POP) the messages to your local machine; see above for more details about accessing Eagle Mail via POP.
Q: Does Eagle Mail retain copies of the messages that I send?
A: Yes, when you use the Outlook Live web interface with Eagle Mail. Copies of any messages that you send are automatically kept in your Sent Items folder. These messages do count against your 10GB quota. You can delete messages from the Sent Items folder as desired.
Q: How do I delete my messages in my "DELETED ITEMS" folder?
A: By default, every item you delete from your mailbox goes to the Deleted Items folder and stays there until you delete it individually from that folder or the Deleted Items folder is emptied. You can find out more information by clicking on the "Learn about Deleted Items folder".
Q: What is SkyDrive and what can I do with it?
A: SkyDrive is a feature within Eagle Mail that provides you with 7GB of personal storage space. You can access and manage this space through Eagle Mail from any web browser - you don't need FTP or a USB drive. (Note: individual files within the SkyDrive service are limited to 50MB.) In addition, SkyDrive also includes some built-in, basic web-based Microsoft Office components like Word, Excel, and PowerPoint that you can use to create and maintain MS-Office documents directly within SkyDrive - even if you do not have MS-Office installed on your computer. For more information visit our SkyDrive website.
Other Web Based E-Mail Accounts (i.e. Yahoo, Gmail, MSN)
Q: Can I forward my Eagle Mail account to another account?
A: Yes, you can forward Eagle Mail to another e-mail account, however, it is not recommended. If you forward your Eagle Mail messages to another e-mail account, official university faculty/staff e-mails may get caught and eliminated by the spam filters used by the receiving account. If you do elect to forward your Eagle Mail, note also that the e-mail will not be stored in your Outlook Live Sent Items folder. To forward your Eagle Mail to another e-mail account, log into Eagle Mail, select Options, Select Organize E-mail and Select Inbox Rules. From here you can define a rule to forward all of your e-mail to another account: Select New; Select All Messages under "Apply To"; Select redirect under the "Do the Following", and enter the desired e-mail address in the To: field.
Q: How do I setup my other web based e-mail accounts to receive my Eagle Mail messages?
A: See one of the following sources of information:
Other Questions
Q: How can I go directly to my new Eagle Mail Login page?
A: You can access your new Windows Live Eagle Mail login page by typing in your web browsers address line: (mail.eagle.clarion.edu)
Q: How do I create a "Distribution List" in Eagle Mail?
A: For detailed steps please [click here].
Q: How do I create a new folder in the Eagle Mail?
A: Right click on the Inbox and select Create a New Folder
