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Frequently Asked Questions



Faculty FAQs

Q: A student's device isn't showing on the Participant list.

A: Make sure the student registered his or her Response Card for your class on the Web Registration site.

Q: Do I need to set the number of expected devices each time I run a presentation?

A: The Expected Devices setting is only important if you are using a Response Table or Response Counter and also not using a Participant List. This setting sets an initial count for a Response Table or Response Counter only when they are used in Anonymous or Auto mode. Also, Expected Devices determines the number of devices used for simulated data.

Q: What should I do if I want to use a Participant List, but I want students to be able to answer some questions anonymously?

A: In this case, you should set the entire presentation to the appropriate Participant List. Then select Tools from the TurningPoint ribbon and choose Settings from the drop down menu. In the hierarchy on the left side of the window, choose the title of the question that you would like to poll anonymously. Now scroll down to the "Misc" section and change the value for Anonymous to True (by default, it is set to False). Continue to do this for all questions that you would like polled anonymously and select Done when you have finished.

Q: What is the difference between resetting the Session and resetting All Slides?

A: Resetting the Session clears any previously collected response data. Resetting All Slides resets the charts, but does not clear any previously collected response data. In this case, the new response data will be appended to the end of the session.

Q: When I create my presentations on my Mac computer at home, they won't work when I try to run them in the multimedia classrooms?

A: TurningPoint presentations made on a Mac will not work on a PC and vice versa.

Q: When I hyperlink to an external application, such as a browser, media player, or other application, I receive an error stating that PowerPoint has encountered a problem and I must close it, or it will freeze?

A: You cannot leave a TurningPoint presentation via hyperlink and then return to complete a presentation, or it will crash. However, you can reference other programs during the presentation, if you open them prior to beginning the presentation. When you reach the part of you presentation where you would like to access a website or other source, simply hold Alt and click Tab on the keyboard to switch programs to the browser. This will not affect your presentation in any way.

Q: I used a Participant List, but my student's names are not showing up on my reports?

A: This problem typically occurs when the presentation was run on either Auto or Anonymous. After you import your Participant List from URSA, you still must choose it from the drop down menu located on the Answer Value Task Pane on the right hand side of the screen.

Q: My countdown timers and polling are being disrupted early, and sometimes, PowerPoint just crashes or freezes?

A: Slide transitions that advance slides automatically can cause this problem. It is recommended that you should use on-click slide transitions or remove them completely from the presentation.

Q: When I use animation in the Master Slide of my interactive presentation, polling opens and closes before students even see the question or answer options?

A: You cannot use animation on the Master Slide. This will confuse the order of objects and cause countdown timers and polling to end suddenly.

Q: I saved my session, but when I go to run a report back in my office, I cannot find it?

A: It is very important to save the session data to a storage area you have access to, like a portable storage device or the W drive.

Q: Some of my students registered incorrectly the first time. After they re-registered I only see their incorrectly registered ID.

A: Sometimes when a student re-registers their clickers, their original registration is not replaced with the updated one. To fix this, go into the Web Registration Utility. Click on the green "Download Rosters" button on the left side of the page. Find the class from the list that the student is in and click the corresponding "View" link on the right side of the list. Find the student's two registrations and click "Delete" for the incorrect registration.

Q: My student says that they registered, but their name does not appear on the participant list.

A: There is a very important last step when completing registration. When the final page of registration is reached, Step 3 of 3, it is very important to click the "Complete Registration" button. If you leave this page before hitting "Complete Registration," the registration will not be completed.

Q: I do not always want to work off of a question list. Sometimes I would like to just ask a question on the fly.

A: To do this, go to your Turning Point Anywhere show bar. Next to the Start Polling button (the play button) there is a down arrow. Click the down arrow to open the Polling Options.

ltc_tp_polling_options
Select the desired question type or number of answer choices. Polling will now begin and just click the Stop Polling button to display the results. For more information, please view the TurningPoint Polling Options.

Q: Some of my students registered incorrectly the first time. After they re-registered I see their registration on the participant list twice.

A: Sometimes when a student re-registers their clickers, their original registration is not replaced with the updated one. To fix this, go into your Web Registration Utility. Click on the green "Download Rosters" button on the left side of the page. Find the class from the list that the student is in and click the corresponding "View" link on the right side of the list. Find the student's two registrations and click "Delete" for the incorrect registration.

Q: Even though my students have all registered, some are coming up on the non-response grid and there are Clicker ID's without names attached to them.

A: This means that the clickers without names belong to students who did not enter their Clicker ID number correctly when registering. This is also why those students' names are in the non-response grid. To fix this, edit the students' information in the Web Utility Guide. Then download and save the updated list as your master participant list.
For step-by-step instructions for editing in the Web Utility, refer to the Editing Student Information Guide.

Q: Some of the students' clickers will not turn on.

A: There are a few possibilities for what is causing this. If it is at the beginning of the semester and the student just purchased the their clicker from the bookstore, first check to make sure the tab has been pulled out of the back of the clicker. If the tab has been pulled and the clicker still will not turn on, have the student take their clicker back to the bookstore.
If it is mid-semester or the student is using an old or used clicker, the batteries need to be replaced using two (2) AAA batteries.