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FAQ: How to Restore Deleted Messages in Outlook 2007


Microsoft Office 2007:

1.  Look to see of the deleted e-mail is listed in the 'deleted items' folder.  If not, then it
     must have been deleted over 45 days ago and has since been moved to the e-mail retention
     area of Exchange for an additional 15 days.

2.  Proceed to step 3 if this is the case, if you found your deleted e-mail then it's
     recommended that you move or make a copy to another folder for safe keeping such
     as your Inbox or other folder.  You may stop at this point since you found your e-mail
     and successfully restored it.

3.  Click on the Tools menu, and then choose Recover Deleted Items.

4.  In the window that pops up, click on the message(s) you want to recover.
     You can sort the messages by clicking on Subject, Deleted On, From, and Received.

     Note: The date next to each message subject is the date you deleted the message.
               To look at the date you actually received the message, you may have to scroll over
               or enlarge the pop-up window to see the Received column.

5.  When you have finished selecting the message(s) you want to recover, click
     on the Recover Selected Items button (this is the middle button on the top left of
     the pop-up window).

6.  To force your recovered message(s) to come through right away, click on the
     'Send/Receive' button.

7.  Now your message has been recovered back into your 'Deleted Items' Folder.

     **Important note: You should plan to move any mail messages you want to keep
                                 into another folder, such as the Inbox or another folder 'you' created.


Other Important Notes

  • This feature works for any of your email folders that are on the 'Exchange' server.

  • It will not work for any email that is stored in your personal (local) folders.

  • These folders are usually on your local computer and have a heading at the top
    labeled "Personal Folders - mm/dd/yy".  This is the date you were converted to
    Exchange.You may repeat the steps above with other folders (such as Sent Items),
    but most of the time the messages you want to recover were already in the Deleted
    Items folder to begin with.

  • Messages deleted more than 60 days ago are not recoverable.