Eagle Alerts
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What is the Eagle Alert service?
The Eagle Alert service is used by PennWest Clarion to provide students, faculty, and staff with timely notifications of emergency situations on campus. The Eagle Alerts system allows current students, faculty, and staff to register up to three cell phone numbers and three email addresses to receive emergency notifications. The system delivers emergency alerts to all registered mobile phones or email addresses and the university website. The university partners with omnialert/e2campus to provide this service.
The university will use this system for emergency events only, and the information you enter in this system will not be shared with any outside vendors.
How do faculty & staff register for this service?
Sign-In to myPennWest Experience Portal using your PennWest username and password. In your Quick Access card click on the 
link. Follow the prompts to enter your cell phone number and carrier. You will
be prompted for a validation code that the system will send to the phone number that
you entered. Enter that code select “Validate” to finalize your registration. You must complete the validation process in order to receive alerts. You can add up to two additional phone numbers and up to three e-mail addresses
in a similar fashion.
How do students register for this service?
Student Eagle Alert accounts are created in one of two methods. The first and preferred method is for students to self-register. To do so…
Sign-In to myPennWest Experience Portal using your PennWest username and password. In your Quick Access card click on the link. Follow the prompts to enter your cell phone number and carrier. You will
be prompted for a validation code that the system will send to the phone number that
you entered. Enter that code select “Validate” to finalize your registration. You must complete the validation process in order to receive alerts. You can add up to two additional phone numbers and up to three e-mail addresses
in a similar fashion.
This method is preferred because it includes the validation step for the Eagle Alert system to confirm that it can reach your phone.
The second method is for the university to add Eagle Alert accounts for all current students in a given academic year that have not completed the self-registration and validation process. With this method…
At the start of each semester, students are prompted to enter a cell phone number in myPennWest as part of the commitment to attend process. For students that do not self-register but do provide a valid cell phone number in myPennWest, this cell number will be added to Eagle Alerts.
Because this method does not include the validation code, it’s important to review the Eagle Alert testing notices and confirm that you receive the test alert (see below for How can I Confirm that I will receive a text alert?)
Can I add other numbers to my Eagle Alert account so that parents, guardians, etc. can also receive Eagle Alerts?
Yes! You can have up to three cell phone numbers and three e-mail addresses associated to your Eagle Alert account. To add a number, Sign-In to Eagle Alerts link above and select “Add New” under the SMS or E-mail sections. You will be prompted for a validation code that the system will send to the phone number that you entered. Enter that code select “Validate” to finalize your registration. You must complete the validation process in order to receive alerts.
What if I do not have a cell phone?
You can still register an e-mail account if desired. Sign-In to Eagle Alerts link above and “Add New” in the e-mail section. With university emergency notifications, please note that the communication protocol does include a notice via Eagle Alerts and a separate notice to all current university e-mail accounts.
How can I Confirm that I will receive a text alert?
The university will conduct a test of Eagle Alert at the start of each Fall and Spring semester. The test will be advertised in advance via notification to your university e-mail address. Monitor your phone on the day of the test and notify the Help Desk (see below) if you do not receive the message.
For cell phone notifications, you can also test your number by following the steps on the Test Your Phone page.
Who can I contact if I have questions or issues with my Eagle Alert service?
Please contact the IT Services Help Desk (814-393-2640, techsupport@pennwest.edu)
How can I confirm or update my alert phone or e-mail address?
Sign-In to Eagle Alerts link above and review or update your information.
How often will student accounts be removed from Eagle Alert?
Student Eagle Alert accounts will be automatically removed at the start of each academic year (August) for students that are no longer enrolled at the university. Students can also opt-out of the Eagle Alert service using the steps outlined below.
How can I opt-out of Eagle Alerts?
Eagle Alerts are an important channel to receive information on emergency situations and we strongly encourage you to remain subscribed to the service. However, there are two ways to opt-out of Eagle Alert notices:
- When you receive an eagle alert message, reply with STOP and the phone number (or e-mail address) will be removed from future Eagle Alert notices.
- Sign-In to Eagle Alerts link above, select the desired phone number or e-mail address, and select “Delete”.
Is there a fee to use Eagle Alerts?
There is no cost to enroll in Eagle Alerts. However, standard text rates apply with your cell phone carrier. If your current wireless service plan includes charges for incoming text messages, that rate will apply to Eagle Alert text messages. Check with your carrier.
For additional FAQ information, please see the e2campus/omnialert subscriber help center.