Eagle Mail FAQs
Eagle Mail Frequently Asked Questions
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Background
Q: What is Eagle Mail?
A: Eagle Mail is the PennWest Clarion student e-mail service. With Eagle Mail, student e-mail services include...
A robust fully web-based e-mail client - Outlook Live
50GB of e-mail storage per user
E-mail attachments of up to 25MB
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E-mail Addresses and Passwords
Q: What is the format of Eagle Mail e-mail addresses?
A: The format of the student Eagle Mail e-mail addresses is F.M.Lastname@eagle.clarion.edu (where F is your first initial and M is your middle initial). For example, Jane Q. User will have an e-mail address of J.Q.user@eagle.clarion.edu. A numeric suffix will be added to the end of the last name if there are identical names (ex. J.Q.user2@eagle.clarion.edu).
Q: What is my e-mail address?
A: Your Eagle Mail address is identified in the Computer Account Letter (BLUE) that is mailed to you upon your enrollment at the university. You can also view your eagle mail address within MyClarion. (Login to MyClarion, Select Student Center. Your eagle mail address will be listed as the "Campus E-mail" address under your "Personal Information".
Q: What is my Eagle Mail password?
A: Your Eagle Mail password is used exclusively for e-mail; it is separate from your Clarion username password. You are assigned an initial Eagle Mail password when your account is created and it is mailed to you via postal mail upon your enrollment at the university. When you log into Eagle Mail for the first time, you will be required to change your password. We encourage you to create an Eagle Mail password that is different than your MyClarion password.
Q: How do I change my Eagle Mail password?
A: Log into Eagle Mail then follow these steps:
Click Options.
Click Change Password.
Type your old password.
Type a new password.
Type the new password again to confirm it.
Click Save in the toolbar.
**Note: After you change your password, you may have to reenter your credentials and sign
in again. A message will be displayed after your password is changed successfully.
Q: What if I forget my Eagle Mail password?
A: Use the "Change User password" option or the "Password Reset tool".
Q: Is there a difference between my e-mail address and my username?
A: Yes. Eagle Mail (J.Q.user@eagle.clarion.edu) is used exclusively for access to e-mail. You maintain your Eagle Mail password via the Eagle Mail system (see above).
** Please take SPECIAL ATTENTION to the following**
Your MyClarion username (s_jquser@pennwest.edu) is used to access all other university
resources such as the MyClarion Portal (registration, etc.), D2L, and the computer labs.
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Internet Browsers
Q: What Browsers are supported?
A: Eagle Mail can be accessed from a variety of web browsers including Internet Explorer,
Firefox, Safari, and Chrome. See Microsoft's Supported Browsers for full details.
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E-Mail Clients
Q: Can I use e-mail clients such as Outlook to access my Eagle Mail?
A: Yes. While Eagle Mail includes a very robust web interface (called Outlook Live)
for managing your e-mail, Eagle Mail also supports and Microsoft "Recommends" the
following PC Client E-mail Programs:
Outlook for Windows and Outlook for Mac provides the best functionality when accessing EagleMail/Office 365.
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Cell/Smart Phones and Mobile Devices
Q: Will EagleMail/Office 365 e-mail work on my Android, iPhone, or other mobile devices?
A: Yes, the EagleMail/Office 365 email service (Exchange Online) will work on most mobile devices. However, the functionality of some features may be limited compared to Outlook or the Outlook Web App. Please see our Eagle Mail and Smart Phones page for more details.
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My E-Mail Messages
Q: Can I forward my Eagle Mail account to another account?
A: Yes, you can forward Eagle Mail to another e-mail account, however, it is not recommended. If you forward your Eagle Mail messages to another e-mail account, official university faculty/staff e-mails may get caught and eliminated by the spam filters used by the receiving account. If you do elect to forward your Eagle Mail, note also that the e-mail will not be stored in your Outlook Live Sent Items folder. To forward your Eagle Mail to another e-mail account, log into Eagle Mail, select Options, Select Organize E-mail and Select Inbox Rules. From here you can define a rule to forward all of your e-mail to another account: Select New; Select All Messages under "Apply To"; Select redirect under the "Do the Following", and enter the desired e-mail address in the To: field.
Q: Are there any options to restore an e-mail message that I accidentally deleted?
A: Deleted messages are moved to the Deleted Items folder for up to 14 days. To recover a message, go to the Navigation Pane in Outlook Live, right-click the Deleted Items folder, select Recover Deleted Items, and select the time you want to recover. Messages older than 14 days cannot be recovered. If you want more options for managing your deleted item, you can use an e-mail program such as Outlook to download (POP) the messages to your local machine; see above for more details about accessing Eagle Mail via POP.
Q: Does Eagle Mail retain copies of the messages that I send?
A: Yes, when you use the Outlook Live web interface with Eagle Mail. Copies of any messages that you send are automatically kept in your Sent Items folder. These messages do count against your 10GB quota. You can delete messages from the Sent Items folder as desired.
Q: How do I delete my messages in my "DELETED ITEMS" folder?
A: By default, every item you delete from your mailbox goes to the Deleted Items folder
and stays there until you delete it individually from that folder or the Deleted Items
folder is emptied. You can find out more information by clicking on the "Learn about
Deleted Items folder".
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OneDrive
Q: What is OneDrive and what can I do with it?
A: Visit our "OneDrive Login" page to learn more.
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Other Web Based E-Mail Accounts (i.e. Yahoo, Gmail, MSN)
Q: Can I forward my Eagle Mail account to another account?
A: Yes, you can forward Eagle Mail to another e-mail account, however, it is not recommended. If you forward your Eagle Mail messages to another e-mail account, official university faculty/staff e-mails may get caught and eliminated by the spam filters used by the receiving account. If you do elect to forward your Eagle Mail, note also that the e-mail will not be stored in your Outlook Live Sent Items folder. To forward your Eagle Mail to another e-mail account, log into Eagle Mail, select Options, Select Organize E-mail and Select Inbox Rules. From here you can define a rule to forward all of your e-mail to another account: Select New; Select All Messages under "Apply To"; Select redirect under the "Do the Following", and enter the desired e-mail address in the To: field.
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Other Questions
Q: How do I create a new folder in the Eagle Mail?
A: Right click on the Inbox and select Create a New Folder